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AdminMayank Mehrotra (Admin, Adobe Captivate)

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  1. 1 vote

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi David,

    I checked the issue at my end and it is working fine for me. Is it happening on specific project or all projects? Please try to reset the preferences and check the issue again.

  2. 1 vote

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Jose,

    Under Widget Properties > Settings, there is an option "Move to next slide when widget completes". If you turn this "ON" , the Next button will be disabled until you click all the Tabs.

  3. 1 vote

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Jose,

    Point 1 and 3 are already available in Captivate 12.6. Will discuss other two points and update.

  4. 1 vote

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Tara,

    Can you share the sample project? I created similar scenario and I was able to add Q3=Q1+Q2. While creating a variable , all the variable has to be of Type Number.

  5. 1 vote

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Anali,

    Can please elaborate the query/issue/use case a bit more? If possible , please share the sample project where issue occurs.

  6. 1 vote

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Tamara,

    Somehow not able to attach the project here. Email sent with the sample project. Let me know if thie works.

  7. 1 vote

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Pam,

    Audio is present in Slide timeline. Can you please elaborate the query a bit more?

  8. 1 vote

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Tanmay,

    Bookmarking is by default enabled in Captivate. If due to some reason learner closes the tab and relaunch, the course should automatically start from where the learner left.

  9. 1 vote

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Peter,

    The Input field box is activated on double click. I tested and it works. Can you please check and let me know if double click works.

  10. 1 vote

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Timothy,

    To help us better understand and evaluate your request, could you please share a bit more detail about your specific use case or the scenario in which you're encountering this issue?

  11. 2 votes

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Chevera,

    Please share the sample project to test at our end. Also if you can confirm if the issue is happening in brand new project as well?

    Regards,
    Mayank

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Chevera,

    Is it happening only with existing project or new project created in 12.6 as well? I am unable to reproduce the issue.

  12. 1 vote

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Jose,

    Apologies for the inconvenience caused.

    I can see the issue at my end and will report it. Will update once we have more information on it.

  13. 2 votes

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Curtis,

    Can you please try to reset the preferences for Captivate and check the issue again?

    Steps:

    1. Close Captivate.
    2. On Windows OS, go to "C:\Program Files\Adobe\Adobe Captivate\utils"
    3. Run "CleanPreferencesWin.bat"
    4. Relaunch Captivate and try again

  14. 12 votes

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Diana,

    Thank you for the reply.

    So there are two features you are requestig.

    1. One is the search functionality in TOC.
    2. Loading icon when the course is launched.

    Let me discuss this internally and will update you.

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Diana,

    Thank you for the feedback.

    Can you please elaborate the issue a bit more to help up understand it clearly?

  15. 2 votes

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Olivier,

    It is working for me. Can you share the project with us to test at our end?

  16. 1 vote

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Paul,

    We are checking this and will update you on this. Thank you for the patience.

  17. 1 vote

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Paul,

    Can you share the project to test?

  18. 1 vote

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Jennifer,

    I will have someone from support to connect with you on this issue.

  19. 2 votes

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    An error occurred while saving the comment
    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Tara,

    Can you try to try the below steps and let me know if this works: Please close Captivate.

    1. Go to : C:\Users\Public\Documents\Adobe
    2. Rename : "eLearning Assets" folder to "eLearning Assets_old"
    3. Go to: "C:\Program Files\Adobe\utils"
    4. Double click "CleanPreferencesWin.bat"
    5. Launch Captivate and check the issue.

  20. 1 vote

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Isabel,

    Can you install update 4 for Captivate and check if you encountered the same issue?

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