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AdminMayank Mehrotra (Admin, Adobe Captivate)

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38 results found

  1. Look at quotes for problems

    1 vote

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    1 comment  ·  Adobe Captivate » Quotes    ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Allen,

    Can you try the below steps and let me know if this fix the issue?

    1. Close Captivate.
    2. Go to : C:\Program Files\Adobe\Adobe Captivate\utils
    3. Double click: "CleanPreferencesWin.bat"
    4. Go to: C:\Users\Public\Documents\Adobe
    5. Rename "eLearning Assets" to "eLearning Assets_old".
    6. Launch Captivate and check the issue again.

  2. User manual to be updated

    1 vote

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    Feature_In_Backlog  ·  2 comments  ·  Adobe Captivate » Preferences  ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Lieve,

    We have updated the doc. Please check and let us know if you see any issues.

    Also related to : "Logged the bug that the shortcut key is not working on an AZERTY keyboard, while the former SHIFT-F8 worked perfectly."

    Can you share the Bug number if you have?

    SHIFT + f8 used to open preferences window in Classic. I charm the shortcut key is different. It is ctrl + ,

  3. Fix on slide exit trigger

    1 vote

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    NeedMoreInfo  ·  1 comment  ·  Adobe Captivate » Interactions   ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Erendira,

    Apologies for the issue you are facing.

    Can you share the project to check the issue at our end?

  4. Live Preview

    1 vote

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    Feature_In_Backlog  ·  2 comments  ·  Adobe Captivate » Design Options   ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Curtis,

    Thank you for sharing the feedback.

    Can you elaborate on the ER you have raised so that we have the better understanding of the feature request?

  5. Drag and Drop opacity

    1 vote

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    NeedMoreInfo  ·  2 comments  ·  Adobe Captivate » Drag and Drop Widget  ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi David,

    Can you share/elaborate the use case please?

  6. Bug?--drag and drop target states

    1 vote

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    NeedMoreInfo  ·  3 comments  ·  Adobe Captivate » Drag and Drop Widget  ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi David,

    Can you share the error you are getting? If possible please share the project to test at our end.

  7. Fix back button

    3 votes

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    NeedMoreInfo  ·  2 comments  ·  Adobe Captivate » TOC/Playbar   ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Erendira,

    Can you share the sample project where this issue is occuring?

  8. Fix slides groups and hide slides

    3 votes

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    NeedMoreInfo  ·  2 comments  ·  Adobe Captivate » TOC/Playbar   ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Erendira ,

    Can you confirm if you are on 12.3 version of Captivate?

    I tested and even if I hide a slide from TOC , I am able to navigate through all the slides using the playbar.

  9. New Captivate Backup file Icon displays as Classic Icon

    1 vote

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    3 comments  ·  Adobe Captivate » Accessibility  ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Debbie,

    Usually there is no icon for .bak file. To open it in Captivate, you manually need to remove .bak from the file name and then open it in Captivate.

    If you want to change the icon the you can do the right-click on backup file > Properties and then select Adobe Captivate instead of clasic and then it will show the icon for new Captivate.

    One possible reason that it is showing the classic icon could be because you might have tried to open it in classic and Windows would have automatically set the backup file icon for Classic.

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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Debbie,

    Can you share the screenshot of the issue you mentioned?

  10. isabel.yeo@enlighten-opex.com

    1 vote

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    1 comment  ·  Adobe Captivate » Interactions   ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Isabel,

    We will drop you an email to connect and check this and other issues you reported.

  11. Bug: Video slide and 'go to next slide'

    1 vote

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    NeedMoreInfo  ·  2 comments  ·  Adobe Captivate » Interactions   ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Nigel,

    Can you share the sample project to check?

  12. Let users save certificate as a PDF.

    3 votes

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    Implementation_Complete  ·  2 comments  ·  Adobe Captivate » Certificate Widget  ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi There,

    Please download 12.3 update which has the ability to download the certificate as PDF.

    Go to Help > Updates.

  13. Preview starting always on slide 1 (v12.3)

    2 votes

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    NeedMoreInfo  ·  1 comment  ·  Adobe Captivate » Preview/Publish   ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi,

    I tested at my end and it seems to be working fine. Is it happening with all the projects (Existing and New both)?

    Can you try to reset the preferences and check again?

    Prefereneces Reset steps:

    1. Closed Captivate.
    2. Go to : C:\Program Files\Adobe\Adobe Captivate\utils
    3. Run "CleanPreferencesWin.bat"
    4. Launch Captiavate and check again.

  14. Allow customization of checkmark inside selected checkboxes

    1 vote

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    Feature_In_Backlog  ·  2 comments  ·  Adobe Captivate » UI Components  ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Jessica,

    Thank you for the feedback. We have logged an ER to add the checkmark color in themes editor.

    As a workaround you can try to change the checkmark color from PI.

    Steps:

    1. Select CheckBox.
    2. Go to Properties.
    3. Go to Show States.
    4. Selected State.
    5. From PI, change the checkbox color.

  15. 12.2 Bug - App crashes when adding the Video SLIDE.

    1 vote

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    1 comment  ·  Adobe Captivate » Responsive  ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Denise,

    We will connect to look into the issue.

  16. Buggy - Locking up & Unreliable

    1 vote

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    1 comment  ·  Adobe Captivate » Responsive  ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Kimberly,

    We will contact you to look into the issue at your end.

  17. Quick Start Projects multiplying

    1 vote

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    1 comment  ·  Adobe Captivate » Application   ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Lieve,

    I am unable to reproduce the issue. Can you try to reset preferences and check again? Also can you also try renaming elearning assests folder and check.

  18. Bug - Simulation input field in timeline but not visible on slide

    1 vote

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    NeedMoreInfo  ·  3 comments  ·  Adobe Captivate » Input Field    ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Jamie,

    Can you share the sample project? I tested at my end but the input field is highlighted.

  19. Delay interactions by precise interval of time

    4 votes

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    1 comment  ·  Adobe Captivate » Interactions   ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi Mary,

    We do have a delay action options in new Captivate. Please see attached.

  20. Look at SCORM Package performance

    2 votes

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    1 comment  ·  Adobe Captivate » Design Options   ·  Admin →
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    AdminMayank Mehrotra (Admin, Adobe Captivate) commented  · 

    Hi There,

    We have improved the performance of SCORM package in 12.3 update which will be available soon. Please updateto 12.3 once available (Tentative next week) and let us know if you still encounter same issue.

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