Certificate widget download takes a long time and truncates text in the certificate
When you click the download icon for a certificate, it takes a suprisingly long time, with no visual feedback that anything is happening. The background image and text throughout the certificate is truncated. Other than using a screen capture tool, there is no way for the user to get a usable certificate. The certificate is also very large, at over 5 megabytes in size. Attached is the correct certificate (captured using SnagIt) and the annotated certificate that Captivate 12.6.0.63 currently provides.
Jeff McKune
shared this idea
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Jeff McKune
commented
Mayank,
The completed project is available online at the following location. I also noticed that the fonts don't seem to match what I saw in Captivate during development, so I am not sure what is going on there.
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Jeff McKune
commented
Mayank,
I had to perform a system reset to reinstall Windows 11 on my computer to address so other anomalies. When I reinstalled Captivate I tried the PDF download feature again, and it worked perfectly. I also tried running the project from a different computer, but it is truncating from that computer. I am attaching the project with this post.
The project is 1.8 gigabytes in size, so it is too big to post here. Here is a link to the .CPT project file:
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Hi Jeff,
Can you please share the Captivate project having certificate causing the issue? We need to test the settings at our end.
Regards,
Mayank -
Jeff McKune
commented
Telling the users that they need to capture a screenshot to save their certificate is not ideal.
