Even though my Adobe Captivate license was active, I received a license expiration error. A sales rep shared a reactivation link, which prompted a reinstall. I followed the process, including uninstalling the old version, installing the new one from Adobe’s site, and restarting my system.

After this, I discovered my most recent .cptx project file—saved on June 12 with final changes—was missing. The only version left is from June 11, but the published output (dated June 12) reflects all the final edits.

Adobe Support said the file can’t be recovered from the published version. This is frustrating, especially since it's not my first Captivate issue.

Can someone from the Captivate team or community please advise if there’s any way to recover the June 12 file or better understand why this happened?