Skip to content

I suggest you ...

← Adobe Captivate

share for review

Bug description: windows 11, captivate version 12.4.0.20 - no longer able to share for review, continual error "an error has occurred. Please try again."

2 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Tara shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Tara commented  ·   ·  Report

    I tried the steps below, and tried to again. still the same error.

  • AdminMayank Mehrotra (Admin, Adobe Captivate) commented  ·   ·  Report

    Hi Tara,

    Can you try to try the below steps and let me know if this works: Please close Captivate.

    1. Go to : C:\Users\Public\Documents\Adobe
    2. Rename : "eLearning Assets" folder to "eLearning Assets_old"
    3. Go to: "C:\Program Files\Adobe\utils"
    4. Double click "CleanPreferencesWin.bat"
    5. Launch Captivate and check the issue.

Adobe Captivate: Preview/Publish 

Categories

Feedback and Knowledge Base

(thinking…)