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12.6 Black Screen

After updating to the latest 12.6, the app sometimes open to a black screen. The 2nd or 3rd time usually opens the program and file.

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Curtis Gaines shared this idea  ·   ·  Report…  ·  Admin →
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  • Curtis Gaines commented  ·   ·  Report

    I ran the "CleanPreferencesWin.bat" per Admin suggestion and the black screen still happened twice within 10 tries.

  • AdminMayank Mehrotra (Admin, Adobe Captivate) commented  ·   ·  Report

    Hi Curtis,

    Can you please try to reset the preferences for Captivate and check the issue again?

    Steps:

    1. Close Captivate.
    2. On Windows OS, go to "C:\Program Files\Adobe\Adobe Captivate\utils"
    3. Run "CleanPreferencesWin.bat"
    4. Relaunch Captivate and try again

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