13.1 bug
13.1 bug - Captivate turns black after locking my computer (CTRL + L on Windows). Does not reload or open. Sometimes data is lost due to lack of save prior to blackout.
Natasha Cornwell
shared this idea
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AdminShivang
(Admin, Adobe Captivate)
commented
Thank you for your feedback.
The latest version of Adobe Captivate available officially is 13.0. Kindly check and confirm the complete version from Help->About Adobe Captivate.
Meanwhile, you may also follow the below steps to recreate Captivate preferences and check if it resolves the issue:
• Close Captivate
• Open File Explorer, click on “View” in the top menu bar, and check “Hidden items”
• Go to C:\Users\”username”\AppData\Local\Adobe, and rename “Adobe Captivate” to “Adobe Captivate.old”
• Go to C:\Users\Public\Documents\Adobe\eLearning Assets and rename “captivate” to “captivate.old”
• Go to C:\Users\Public\Documents\Adobe and rename “Adobe Captivate” to “Adobe Captivate.old”
• Open Captivate and check