Bug: Can no longer Preview or Publish
I'm having an issue since the 12.5 release. I have a project with 100+ slides and new AI voices. When I preview or publish, I get only a blank screen that appears to load, then nothing happens. I can not publish anything now.
David McNally
shared this idea
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Dean N
commented
Posting this in case anyone else has trouble with this. The best way to troubleshoot this bug is to load the lesson's preview, then in your browser open the developer tools pane (F12 in chrome) and look at the console error messages. If you see an error that says something like "Uncaught SyntaxError: Expected ',' or '}' after property value in JSON at position 7175 (line 1 column 7176)" then you know one of the json files (likely a theme file) has something wrong with it.
In my case, I discovered that when building your custom themes, sometimes Captivate will enter the font's Family name with backslashed escaped characters, e.g. "fontFamily":"\"Open Sans"\". This will cause an error in the browser and the preview will not load.
The way I fixed it was I clicked the fonts dropdown menu at the top of the theme screen and selected "Delete Font" for all the ones I could. Then I re-added the font, deleted the first font I couldn't delete before, re-added it. And then I applied and exported the theme.
You could technically try to edit the theme.json file directly by changing the .cpth file to .zip but there's no guarantee changing it back to .cpth will not cause other errors.
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Batool___
commented
I had the same thing happen to me. I also used AI voices in mine. Please help!!
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I have done that, but copying a 120+ slide project slide by slide is not ideal. You also can't copy question slides to another project and very frequently, copying a slide from one project to another crashes the application. I have a sample project I can send if you want to review.
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AdminShivang
(Admin, Adobe Captivate)
commented
You may copy the slides to a new project and check if it works fine. If the issue persists, please copy few slides at a time to a new project to identify the faulting set.
Additionally, if the project file is saved on a network/shared drive, please save it locally on your device and check.
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The file may be corrupt, but there is no way to tell. Other projects do publish. Is there a tool to check to fix these?